Trust Center
What Event Pulse stands for
Six legal contracts and twelve trust artefacts — the contractual foundation of our relationship with you, and the standards we hold ourselves to.
Legal contracts · signed at consent
The contractual foundation
Material changes trigger a one-time consent re-prompt at next login — we never silently amend a signed agreement.
Buyer Terms (Lite) — Event Pulse Checkout
Plain-language buyer terms for checkout: platform usage, Event Pulse’s limited role, data processing consent, and basic liability carve-outs.
Version v1.0
Cookie Policy
DraftEvery cookie we set, its purpose, and how to opt out.
Version v0.1
Data Processing Addendum
DraftGDPR-compliant DPA for B2B customers handling controller-to-processor obligations.
Version v0.1
End-User Licence Agreement
DraftYour licence to use Event Pulse — and confirmation you own every output, every page, every form.
Version v0.1
Privacy Policy
DraftHow we handle your data, what your 9 rights are, who our sub-processors are.
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Refund Policy
DraftWhen buyers can get their money back, the SLA-credit schedule, the EPS chargeback path.
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Terms of Service
DraftThe deal between you and Event Pulse, written plainly. Pro-user framing throughout.
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Trust artefacts · published policies
Standards we hold ourselves to
Published policies — not contracts you sign, but standards we hold ourselves to. Updated as our practices evolve.
Acceptable Use Policy
DraftWhat you can and can't do with Event Pulse. The suspension + appeal path.
Version v0.1
Accessibility Statement
DraftOur WCAG 2.1 AA conformance status, known issues, remediation timeline.
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Anti-Bribery & Anti-Corruption
DraftOur procurement-grade integrity policy. UK Bribery Act, FCPA, BD ACC Act 2004.
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Bangladesh Compliance
DraftPer-clause mapping to DSA 2018 §29–§32, BTRC notice handling, ICT Act 2006.
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Data Retention Schedule
DraftPer-data-type retention windows. KYC docs: 5 years. Invoices: 7 years. Event logs: 1 year.
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GDPR Compliance
DraftPer-Article walk-through, SCCs + UK IDTA, EU representative info.
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Responsible AI Policy
DraftWhich models we use, how, what we don't allow, and our no-training-on-customer-data guarantee.
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Security & Infrastructure
DraftCloud architecture, encryption, KMS, ISO 27001 alignment, pen-test cadence.
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Service Level Agreement
DraftOur 99.5% monthly uptime commitment and the credit schedule when we fall short.
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Sub-processors
DraftLive list of every third party that touches your data, with purpose, location, and DPA link.
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Transparency Report
DraftGovernment requests received in the year, refusal rate, our gag-order disclosure approach.
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Vulnerability Disclosure
DraftSafe-harbour policy for security researchers. We respond within 72 hours.
Version v0.1